Privacy Policy

Effective Date: April 3, 2026

Welcome to Sidra Family Hospital ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy outlines how we collect, use, safeguard, and disclose information when you visit our website at https://sidrafamilyhospital.com/ or interact with our healthcare services.

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal Identification Information: Name, email address, phone number, and physical address.
• Health and Medical Information: Information provided during appointment bookings, online consultations, or general inquiries.
• Technical Data: IP address, browser type, device information, and usage metrics collected through cookies and similar tracking technologies.

2. How We Use Your Information

The information we collect is used strictly to provide and improve our healthcare services. Specifically, we use your data to:

• Schedule appointments and facilitate online or in-person medical consultations.
• Respond to your inquiries and provide customer support.
• Improve our website's functionality and user experience.
• Comply with legal obligations under the laws of Punjab, Pakistan.

3. Information Sharing and Disclosure

As a medical institution, patient confidentiality is our top priority. We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website or conducting our business, subject to strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or government regulation, or to protect the rights, property, or safety of Sidra Family Hospital, our patients, or others.

4. Data Security

We implement robust technical and organizational security measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to access, update, or request the deletion of the personal information we hold about you. If you wish to exercise any of these rights, please contact us using the details provided below.

6. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us: